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Meet the Operations Team

Everyone in the Tugo team is fanatical about foodservice; with a deep rooted dedication to creating great food, happy customers and more profit for our foodservice partners. Our tightly knit team has a breadth of knowledge and experience in foodservice that is second to none.

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Unlike most of our competitors we operate a relatively flat structure. This means our management team is very hands on, involved day to day with our customers and central to the support we provide to your business. It also means that we can be incredibly flexible, proactive and innovative in our approach to the services we offer

94% of our customers are satisfied with our support and help

Directors

Operations

National Sales

Innovation

Regional Sales

Tara Keyte

Tara Keyte

Office Manager

About Tara Keyte

As Customer Service Manager at Tugo I manage the ongoing work of the customer service team. A natural sales person, I’m passionate about teaching site staff so that they can realise the versatility of our product range, appeal to the public and grow their business. Also I sleep talk and my sister and I use to have conversations in our sleep.

Fav colour: Peach

Cares about: Family, Friends and Health

Yvonne Kimble

Yvonne Kimble

Customer Service Team Leader

About Yvonne Kimble

I have worked in the Tugo customer service team since 2012 and thoroughly enjoy being part of a vibrant team providing all of our customers with a first-class service and delicious food concepts!

I love to dance and spend my spare time teaching Zumba!

Fav colour: Green

Cares about: My two very energetic gorgeous daughters.

Gemma Roberts

Gemma Roberts

Customer Service Advisor

About Gemma Roberts

I am relatively new to the Tugo team and I am loving every minute. My day to day duties include taking orders, dealing with delivery issues, general enquiries and supporting the sales team. I have also been tasked with gaining new business and arranging demos at sites that are interested in finding out more about our brilliant concepts.

I have 3 amazing daughters that make me laugh daily and spend a fair amount of my spare time in the gym or in a fitness class.

Fav colour: Red

Cares about: My 3 beautiful girls

Raymond Williams

Raymond Williams

Customer Service Advisor

About Raymond Williams

I’m an outgoing person who loves to go very fast on my motorcycle on a race track and I like to apply that speed factor to the way I work. I also enjoy working with computers and I’m constantly building & upgrading my PC at home, to which I put my knowledge of PC hardware and software to use at work.

Fav colour: Red

Cares about: My kids, fiancée and my Ducati motorbike

Rebecca Walcuch

Rebecca Walcuch

Customer Service Advisor

About Rebecca Walcuch

I’ve been working for Tugo since May 2013. My day-to-day duties include taking orders, dealing with delivery issues, general enquiries, monthly reports and also helping Accounts in chasing overdue invoices.

I love helping customers with their needs, concerns and queries and it gives me great job satisfaction knowing that I have helped them in that way. Tugo is a great company to work for and love being part of the Tugo Family

Outside of work ,I spend most of my time with my lovely little girl who keeps me busy and enjoy socialising with friends and family. I exercise almost every day and have recently taken up running.

Fav colour: Pink

Cares about: Family and Friends

Toni Mee

Toni Mee

Customer Service Advisor

About Toni Mee

My goal first and foremost is to provide excellent customer service, whether that be with placing an order, an account query or even making a complaint. The customer is my priority and I will do my best to help and resolve where I can. I am also office support for the sales team, I have 2 reps in the field whom I have a very good relationship with but any of them can call me and I will do what I can to help anyone. I love talking to different people every day, I love the variety and I love my work family!

Fav colour: Pink

Cares about: My beautiful children

Joy Stanier

Joy Stanier

Customer Service/Supply Chain

About Joy Stanier

I started working for Tugo in June 2013, originally employed as customer service advisor. This role included telesales, order placing, dealing with customer concerns and issues and supporting the field-based team with enquiries and administration. My role quickly evolved into looking after the stock management within Tugo and this is now a huge passion of mine. I liaise with all aspects of the supply chain including looking after relationships with our suppliers.

Outside of work I love to spend as much time as possible socialising with my family and friends. Occasionally I go to the gym, mainly when my obsession with eating cheese has made me feel like I need to go.

I do love to travel abroad but unfortunately, I don’t get to do this enough.

Fav colour: Purple

Cares about: Family, friends and cheese!

Sally Ashmore

Sally Ashmore

Finance

About Sally Ashmore

Having worked in the accounts department since May 2015, my role has evolved from a credit control position chasing invoices for our customers, to a full accounts role, managing the majority of the company accounting needs... Outside of work I love spending time with my young son and husband, he is at that age of exploring and learning new things (my son that is), so we make sure we do as much in our time together as possible. I also try and keep fit a little by going on long walks with our dog, running and attending weekly fitness classes.

Fav colour: Pink

Cares about: Family and Friends